Aadhaar Enabled Payment System (AePS) Complaint Portal

  • NPCI is facilitating customers of the Banks & other Institutions that are using payment systems operated by NPCI & are routing transactions through NPCI’s payment systems (“Member/s”), to check the status of a financial transaction in NPCI’s records and to register complaints with the Member/s & check status thereof; and
  • NPCI will make available the complaint to relevant Member/s where the complainant holds its account, for necessary action & Member/s shall be responsible to resolve the complaint. Once a complaint is registered or is closed on this website, the user may check the final status of such complaint or such transaction with its (Member) Bank or Institution using the relevant transaction details or Complaint Reference Number (CRN)

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